Terms and Conditions

Last updated: 31 March 2026

1. Introduction

Welcome to Gloopies.

This website is owned and operated by Acquilux Enterprises (Pty) Ltd trading as Gloopies (“Gloopies”, “we”, “us”, or “our”). By accessing this website, browsing its content, or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, please refrain from using this website.

2. Company Information

Acquilux Enterprises (Pty) Ltd t/a Gloopies is the owner and operator of this website.

Gloopies is a registered trademark and all rights relating to the trademark are reserved.

Contact Email: info@gloopies.co.za

3. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or interfere with the operation of the website.

We reserve the right to restrict or terminate access to the website where misuse, fraud, unlawful activity, or violations of these Terms and Conditions are suspected.

4. Product Information

We make every effort to ensure that product descriptions, photographs, specifications, and pricing are accurate.

As many of our products are handmade, customers acknowledge that:

Minor variations in colour, size, stitching, shape, and finish may occur.
Product photographs are provided for illustrative purposes.
Reasonable variations between product images and the delivered product do not constitute defects.

5. Pricing

All prices displayed on the website are in South African Rand (ZAR).

Prices may be changed at any time without prior notice. The price applicable to an order will be the price displayed at the time the order is placed and payment is completed.

In the event of an obvious pricing error, we reserve the right to cancel the order and issue a full refund.

6. Orders

Submission of an order constitutes an offer to purchase products from Gloopies.

We reserve the right to accept or reject any order for reasons including but not limited to:

Product unavailability;
Errors in pricing or product information;
Suspected fraudulent activity;
Incomplete or inaccurate customer information.

If an order is cancelled after payment has been received, a full refund will be processed.

7. Payment

Payment must be made using the payment methods made available on the website.

Orders will only be processed once payment has been successfully authorised and received.

8. Shipping and Delivery

We utilise third-party delivery and collection service providers, including but not limited to PUDO, Pargo, The Courier Guy, and other courier partners.

Delivery estimates are provided in good faith but are not guaranteed.

Gloopies shall not be liable for delays caused by:

Courier service providers;
Weather conditions;
Public holidays;
Strikes;
Load shedding;
Events beyond our reasonable control.

Customers are responsible for ensuring that delivery information is accurate and complete.

Risk in the products passes to the customer upon delivery or collection.

9. Returns and Refunds

Subject to applicable South African consumer protection legislation, customers may request a return within 14 days of receiving their order.

Returned products must:

Be unused;
Be in their original condition;
Include all original packaging where applicable.

Refunds will be processed once the returned product has been inspected and approved.

Shipping fees are generally non-refundable unless required by law.

10. Custom and Personalised Products

Products manufactured, customised, personalised, or specially produced to customer specifications are non-refundable and non-returnable except where required by law or where the product is defective.

Customers are responsible for reviewing and approving all customisation details before production begins.

Gloopies shall not be responsible for customer-approved errors, including spelling mistakes, colour selections, design choices, or other approved specifications.

11. Intellectual Property

All intellectual property rights relating to this website and its content remain the property of Acquilux Enterprises (Pty) Ltd t/a Gloopies.

This includes but is not limited to:

The Gloopies trademark;
Product names;
Product designs;
Photographs;
Graphics;
Logos;
Text content;
Marketing materials.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

12. Limitation of Liability

To the fullest extent permitted by law, Gloopies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of this website;
Inability to access this website;
Delays in delivery;
Product misuse;
Third-party courier services.

Our total liability relating to any claim shall not exceed the purchase price paid for the affected product.

Nothing in these Terms and Conditions excludes or limits any rights afforded to consumers under applicable South African law.

13. Privacy

The collection and processing of personal information are governed by our Privacy Policy and applicable legislation, including the Protection of Personal Information Act, 2013 (POPIA).

14. Third-Party Services

This website may integrate with third-party payment gateways, shipping providers, and external services.

Gloopies is not responsible for the policies, practices, security, or availability of third-party services.

15. Changes to These Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time.

Any amendments become effective immediately upon publication on the website.

16. Governing Law

These Terms and Conditions shall be governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms and Conditions or the use of this website shall be subject to the jurisdiction of the South African courts.

17. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Acquilux Enterprises (Pty) Ltd t/a Gloopies