1. How long will it take for me to receive my order?

This will depend on what you order and what your preferred shipping method is.

For products that are in stock, the product will be available for collection or shipping within 1 – 2 business days. Shipping usually takes an additional 2 – 5 business days (depending on the method you select during checkout). That brings your combined timeframe to 3 – 7 business days.

For custom orders, the timeline will be discussed with you during the design process and is determined by quantities required and intricacy of the design.

2. How can I follow up on my order?

3. What is the process for returning an order?

How returns work depends on what you bought.

Internal Range (In-stock collections): you have 7 days from the date of delivery to return an unused, unwashed item in its original condition for a full refund. Return it via a Pudo locker for a full refund with no deduction, or use another shipping method and have that cost deducted from your refund.

Custom Plushies (Design service, Configurator, Colouring Book): because these are made specifically for you, we do not accept change-of-mind returns or exchanges on custom products, for any reason.

Full details are on our Returns & Exchanges page.

4. How do I become an affiliate for Gloopies?

We require our affiliates to truly be passionate about our brand. You will have to purchase a set of Gloopies (from any range). The set consists out of one small, one medium and one large. We do offer a discount on the purchase of an affiliate set, but there is still an amount payable. Think of it as an investment – because you will be able to profit from selling our beloved Gloopies!

You can email us on info@gloopies.co.za for more information.

5. Are Gloopies hypoallergenic?

YES! We only use hypoallergenic materials.

If you do, however, experience an allergic reaction, please seek medical attention immediately. Please also let us know of such reaction, so that we can act responsibly and tell customers of the possible risk.

6. Can I wash my Gloopie?

Yes – you can!

We recommend handwashing your Gloopie, but you can also wash it in the washing machine on low heat (30 degrees maximum) and a low spin cycle. Do not tumble dry – air dry or use a hairdryer!

After washing, the Gloopie might appear lumpy. Just knead the Gloopie to refluff the stuffing.

Full details are on our Care & Quality Guide page.

7. Any other questions we didn’t answer?

Please complete the form below, and we will get back to you!