Privacy Policy
Privacy Policy
Last Updated: 30 June 2025
1. Introduction
Acquilux Enterprises (Pty) Ltd trading as Gloopies (“Gloopies”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, place an order, subscribe to our communications, or otherwise interact with us.
This Privacy Policy is intended to comply with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African laws.
2. Responsible Party
The responsible party for the processing of personal information is:
Acquilux Enterprises (Pty) Ltd t/a Gloopies
Email: info@gloopies.co.za
3. Information We Collect
We may collect the following categories of personal information:
Information You Provide
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order information
- Customer support communications
- Information provided when completing forms on our website
Information Collected Automatically
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Website usage data
- Pages visited
- Referral sources
- Cookies and similar technologies
4. How We Use Your Information
We may process personal information for the following purposes:
- Processing and fulfilling orders
- Providing customer support
- Managing customer accounts
- Delivering products
- Processing payments
- Communicating order updates
- Improving website functionality and user experience
- Preventing fraud and unauthorised activity
- Complying with legal and regulatory obligations
- Marketing communications where consent has been provided or where permitted by law
5. Legal Basis for Processing
We process personal information where:
- It is necessary to fulfil a contract with you;
- You have provided consent;
- Processing is required by law;
- Processing is necessary for our legitimate business interests and does not unreasonably infringe your rights.
6. Sharing of Personal Information
We do not sell personal information.
We may share personal information with trusted third parties where necessary to operate our business, including:
Payment Service Providers
Payment information may be processed through secure third-party payment gateways.
Delivery and Logistics Providers
To fulfil orders, we may share relevant information with delivery and collection partners, including:
- PUDO
- Pargo
- The Courier Guy
- Other courier or logistics service providers used from time to time
Service Providers
We may engage third-party providers to assist with:
- Website hosting
- Email communications
- Analytics
- Marketing services
- Technical support
Such providers are required to process personal information only for authorised purposes.
7. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send information regarding products, promotions, and updates.
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in our emails; or
- Contacting us at info@gloopies.co.za
8. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality;
- Remember user preferences;
- Analyse website traffic;
- Support marketing and advertising activities.
You may disable cookies through your browser settings, although some website functionality may be affected.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Loss;
- Unauthorised access;
- Disclosure;
- Alteration;
- Destruction.
While we take reasonable precautions, no method of transmission or storage can be guaranteed to be completely secure.
10. Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purposes described in this Policy;
- Meet legal, accounting, tax, or regulatory requirements;
- Resolve disputes;
- Enforce agreements.
When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.
11. Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of information where permitted by law;
- Object to certain forms of processing;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with the Information Regulator of South Africa.
Requests may be submitted to info@gloopies.co.za.
12. Children’s Privacy
Our products are intended to be purchased by adults.
We do not knowingly collect personal information directly from children without appropriate consent where required by law.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of third-party websites.
Users should review the privacy policies of those websites independently.
14. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time.
Any updates will be published on this page and become effective upon publication.
15. Contact Us
If you have any questions regarding this Privacy Policy or the processing of personal information, please contact:
Acquilux Enterprises (Pty) Ltd t/a Gloopies
Email: info@gloopies.co.za
16. Information Regulator
If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.
Website: https://inforegulator.org.za