Returns & Exchanges

Last updated: 13 September 2026

At Gloopies, how a return works depends on what you bought. Please read the section that applies to your order.

1. Internal Range: 7-Day Change-of-Mind Returns

Changed your mind? No problem. For any item from our ready-made Internal Range (Animals, Food, Iconz, and other in-stock collections), you have 7 days from the date of delivery to return it for a full refund.

• Send the item back to us via a Pudo locker, and we’ll issue a full refund with no deduction.
• If you use any other return method, the cost of that shipping will be deducted from your refund.
• The item must be unused, unwashed, and in its original condition.

 

2. Custom Plushies: No Change-of-Mind Returns

Custom orders (including our Design service, Configurator plushies, and Colouring Book plushies) are made specifically for you, based on a design you confirmed in advance. Because these items are one-of-a-kind and cannot be resold, we do not accept change-of-mind returns or exchanges on custom products for any reason, including wrong size, colour, or a change of heart.

3. Damaged or Defective Goods

This applies to both Internal Range and Custom products. If your order arrives damaged or defective:

• You must notify us within 48 hours of receiving your order, so we can escalate the claim with our courier in time.
• You must provide:
  1. Your order number
  2. A description of the issue
  3. Clear photographs showing the damage or defect

All claims should be sent to info@gloopies.co.za.

4. Resolution Options

Once we verify the damage or defect, we will:

• Replace the item with the same or a similar product (subject to availability), or
• Issue a full refund to your original payment method

We cover the cost of return shipping for confirmed damaged or defective items.

5. Sale, Clearance & Promotional Items

All sale, clearance, and promotional items are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective.

6. Processing Times

We aim to process verified return claims within 5–7 business days of receiving all required information. Refunds may take additional time depending on your bank or payment provider.

7. Legal Rights

This policy does not affect your statutory rights under South African consumer protection laws.

Contact Us
If you have any questions about our Returns & Exchanges Policy, please email us at info@gloopies.co.za.