Terms and Conditions
Last updated: August 13, 2025
Welcome to Gloopies! By accessing or purchasing from our website (www.gloopies.co.za), you agree to the following Terms and Conditions. Please read them carefully before placing an order.
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1. Definitions & Interpretation
In these Terms and Conditions:
• “We” / “Us” / “Our” refers to Gloopies (operating as a South African business).
• “You” / “Your” refers to any person using our website or purchasing goods from us.
• “Goods” means any products listed for sale on our website.
• “Website” means www.gloopies.co.za and any associated pages.
Headings are for convenience only and do not affect the interpretation of these Terms. Words in the singular include the plural and vice versa.
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2. Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.
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3. User Accounts
• You may browse and shop on our website without creating an account.
• If you choose to create an account, you are responsible for ensuring that all information provided is accurate and kept up to date.
• You are responsible for maintaining the confidentiality of your login details and for any activity under your account.
• We reserve the right to suspend or terminate accounts at our discretion if we suspect misuse, fraud, or a breach of these Terms.
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4. Orders & Payment
• All orders placed through our website are subject to acceptance and availability.
• Prices are displayed in South African Rand (ZAR) and include VAT where applicable.
• We accept payment methods as displayed at checkout. Orders will only be processed once full payment has been received.
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5. Pricing Policy
• All prices listed on our website are final and prevail at the time of purchase.
• We do not offer price adjustments after an order has been placed.
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6. Shipping & Delivery
• Shipping costs, methods, and estimated delivery times are displayed at checkout.
• We aim to dispatch all orders promptly; however, delivery times are estimates and may vary due to factors beyond our control.
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7. Returns & Exchanges
• We do not accept returns or exchanges unless the goods are damaged or defective upon receipt.
• Claims for damaged or defective goods must be submitted within 7 days of receiving your order.
• To submit a claim, email info@gloopies.co.za with your order number, description of the issue, and clear photographs of the damage/defect.
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8. Product Descriptions
We take care to ensure all product descriptions, images, and details are accurate. However, slight variations in colour, texture, and size may occur due to the handmade nature of our products.
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9. Limitation of Liability
Our liability for any claim shall not exceed the total amount paid by you for the product(s) in question, or ZAR 1,500(unless otherwise required by law), whichever is lower.
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10. Intellectual Property
All content on this website—including text, images, logos, and designs—is the property of Gloopies and may not be used without written permission.
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11. Dispute Resolution
If you have a concern or dispute, please contact us first via email at info@gloopies.co.za so we can attempt to resolve the matter informally before legal action.
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12. Changes to These Terms
We may update these Terms and Conditions at any time without prior notice. The updated terms will take immediate effect upon being posted on our website.
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Contact Us
For any questions regarding these Terms and Conditions, please email us at info@gloopies.co.za.